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Install, remove, rearrange, program, test, troubleshoot and maintain fiber network services.
Install and configure routers, set top boxes.
May assist with installation of PC software as needed
and ensure proper configuration of the customer's PC.
May install appropriate inside wire/cable.
Install, maintain and repair outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub.
Interface with customer to negotiate the placement of equipment; may assist with account registration-mail, and web access, and training the customer on how to use the new equipment.
Ensure customer satisfaction. Respond to inquiries and provide follow-up, as necessary. Interpret schematic work order drawings to determine job specifications and installation needs.
Order and/or obtain required equipment.
Effective problem solving where appropriate.
Utilize various test equipment to analyze equipment trouble and take appropriate maintenance action.
Requires high level of customer contact to ensure customer satisfaction.
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