Post Call Installation Customer Survey

Post Implementation Customer Survey

It is our desire to provide impeccable service to our clients. Please fill out the survey below
to help excel in our commitment to continually improve our client service.

1. Please rate your overall experience from 1-5
(5 being completely satisfied)

2. Did the technician identify himself and have a badge visible?

3. Was the installer professional and courteous?

4. Did the installer explain the steps to be performed before beginning the install? (where holes would be drilled, equipment that would be needed, taking of wires, overall installation)

5. Did the installer leave a welcome kit?

6. Did the installer explain how to use your service?

7. Are the services working to your expectations?
(Looking for no pics, 1 TV bad, poor receptions, no
internet connections, equipment not installed, etc….)

8. Are there any steps of the installation incomplete?

9. Did the installer wear foot covers while working inside?

10. Would you refer or recommend us to any other customers?

11. Would you like to add any comments to the Installer or to Management?

Business Name:
Contact Name:
Contact Number:
Email Address:
Technician:
Date of Install:

Thank you very much for taking your time to help us identify the areas that we can improve on.